Comments:
The Deliver and Support Domain relates to the operational management of all aspects of day to day delivery of IT and other related services [e.g. communications].
References:
DS1: Define and manage service levels
Available PCAP Documents:
1: Service Level Manager Job Description
2: Service Level Implementation Procdure
3: Service Level Management Procedure
DS2: Manage third party services
Available PCAP Documents:
1: Supplier Manager Job Description
2: Service/Support Contracts Administrator Job Description
3: Supplier Management Procedure
4: Supplier Contract Change Management Procedure
5: Third Party Service Provider Operating Plan/Manual Template
DS3: Manage performance and capacity
Available PCAP Documents:
1: Capacity Manager Job Description
2: Capacity Management Procedure
DS4: Ensure continuous service
Available PCAP Documents:
1: Service Continuity Manager Job Description
2: Service Continuity Planning Procedure
DS5: Ensure system security
Available PCAP Documents:
1: Information Security Manager Job Description
2: Information Security Administrator Job Description
3: Secure Data Data Management Service Description
4: Information Security Management System (ISMS) Framework Design
5: ISMS Document Format Standard
6: ISMS Development and Change Procedure
7: ISMS Management System Review Procedure
8: ISMS Security Audit Procedure
9: ISMS Control of Security Records Standard
10: Security: Physical Access Control Procedure
11: Security: Controlled Data Access Control Procedure
12: Security Incident Management Procedure
13: Security: Lost/Stolen Equipment Procedure
14: ISMS Security Risk Assessment Planning Procedure
15: ISMS Security Threat Risk Management Procedure
DS6: Identify and allocate costs
Available PCAP Documents:
1: IT Budgeting Procedure
2: Service Cost Manager
3: Service Cost Management Procedure
DS7: Educate and train users
Available PCAP Documents:
1: User Training Development and Management Service Description
2: User Training Planning, Booking and Management Procedure
DS8: Manage service desk and incidents
Available PCAP Documents:
1: Help Desk Manager Job Description
2: Help Desk Team Leader Job Description
3: Help Desk Lead Analyst Job Description
4: Help Desk Analyst Job Description
5: Help Desk Service Description
6: Incident Management Procedure
7: Major Incident Management Procedure
8: Knowledge Base Management Procedure
DS9: Manage the configuration
Available PCAP Documents:
1: Configuration Manager Job Description
2: Asset/Configuration Administrator Job Description
3: Hardware Asset Management Service Description
4: Software Asset Management Service Description
5: Configuration: Hardware Asset Management Procedure
6: Configuration: Software/License Asset Management Procedure
7: Configuration: Major Information Assets Management Procedure
8: Security: Lost/Stolen Equipment Procedure
9: Returned/Collected Equipment Management Procedure
10: Asset/Equipment Disposal Service Description
11: Asset/Equipment Disposal Procedure
12: IT Stock Management Procedure
DS10: Manage problems
Available PCAP Documents:
1: Problem Management Procedure
2: Incident Management Procedure
3: Major Incident Management Procedure
4: Continual Improvement Procedure
5: Knowledge Base Management Procedure
DS11: Manage data
Available PCAP Documents:
1: Classification and Labelling of Information Assets Standard
2: Configuration: Major Information Assets Management Procedure
3: Security: Controlled Data Access Control Procedure
DS12: Manage the physical environment
Available PCAP Documents:
1: Security: Physical Access Control Procedure
DS13: Manage operations
Available PCAP Documets:
1: Cabling Infrastructure Maintenance Service Description
2: Application Packaging Service Description
3: Application Maintenance and Support Service Description
4: AntiVirus Management Service Description
5: Leavers PC Collection Service Description
6: PC Loan Laptop Service Description
7: Tape Backup Management Service Description
8: Desktop Installation Procedure
9: IT Stock Management Procedure
10: Leavers PC Collections Procedure
11; PC Loan Pool Management Procedure
12: PC Hardware Remedial Service Procedure
13; Returned/Collected Equipment Management Procedure
14: Small Moves Procedure
15: PC Image/Build Management Procedure
Visit the PCAP Store: http://www.pcap.co.uk
Visit the COBIT: Deliver and Support Shop Area: Click Here
Last edited on Tue May 13th, 2008 12:14 pm by bobmckean
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