References:
ISO20000: Section 4.2: Implement service management and provide the services [Do]
Comments:
This section of the standard covers the carrying out of the day to day work against the requirements of the approved Management Plan [this is the document created annually that defines organisational design, services delivered, any changes to be implemented, any particular programmes focus, and in some cases the annual budget] and relates to normal working practice in the IT Department. Where the Management Plan has called out for changes to group or team organizations or services delivered these will be implemented via project and change management processes.
Supporting PCAP Documents available in the SHOP:
1: IT Budgeting Procedure
2: All Job Descriptions [26]
3: Group Operating Manual Template [Organizational Design]
4: Team Operating Manual Template [Organizational Design]
5: Management System Framework and associated documents
6: IT Service Management Planning Procedure
7: Employee Selection and Recruitment Procedure
8: Employee Perfomance Management Procedure
9: IT Department Training Planning and Management Procedure
10: IT Governance Meeting Standard
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Last edited on Fri May 23rd, 2008 06:44 am by bobmckean
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