References:
ISO20000: Section 5: Planning and implementing new or changed services
Comment:
This section refers to the manner in which a new service or a changed service would be developed and implemented. This is project management. The section refers to all the elements we would expect to find in a competent Project Management methodology. In most, if not all, cases complex changes are managed as projects via a formal Project Management route. If you do not have a formal project management process then you will need to develop and implement one or at least show that all the requirements of this section of the standard are met when managing complex changes. See Project Management Forum
Supporting PCAP Documents available in the SHOP:
1: New/Changed Service Development Procedure
2: Small Project Management
3: Change Management Procedure
4: Project Management Methodology
Visit the PCAP Store for Freeware and Demo Documents: http://www.pcap.co.uk
Visit the ISO20000 Shop Area: Click Here
Last edited on Sat Aug 23rd, 2008 12:56 pm by bobmckean
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