References:
ISO20000: Section 7.3: Supplier management
Comments:
ISO20000 assumes a three level structure when talking about suppliers; the customer(the business entity) contracts with the service provider (IT Department) who in turn contracts with the supplier. This may be a little more complex in some outsource situations.
The document detailing the contract between the Customer[the business entity] and the Service Provider can be a formal 'service contract' or a less formal 'service level agreement'; the document detailing the contract between the Service Provider and the Supplier will be an 'underpinning contract' which will contain at least one and perhaps a number of service description and service level schedules.
See Supplier Management Forum
Supporting PCAP Products available in the SHOP:
1: Supplier Manager Job Description
2: Service/Support Contracts Management Administrator
3: Supplier Management Service Description
4: Supplier Management Procedure
5: Supplier Contract Change Management Procedure
6: Service Level Manager
7: Service Level Management Procedure
Visit the PCAP Store for Freeware and Demo Documents: http://www.pcap.co.uk
Visit the Supplier Management Shop Area: Click Here
Visit the ISO20000 Shop Area: Click Here
Last edited on Wed May 21st, 2008 08:07 am by bobmckean
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