References:
ISO20000: Section 7.2 Business relationship management
ISO10002: Complaints Management System
Comments:
ISO20000 calls out a requirement for a Complaints Process to be in place.
ISO10002 has replaced BS8600 the previous Complaints Management Guideline.
Supporting PCAP Products available in the SHOP:
1: Complaints Management Procedure
2: Self Score Audit Questionnaire: Complaints Management
Visit the PCAP Store: http://www.pcap.co.uk
Last edited on Sat May 24th, 2008 06:52 am by
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