Comments:
Some of the procedures and standards developed in response to requirements of the Standard each typically stretch across a number of the sections and subsections of the Standard, for example continuous improvement and the Service Improvement Plan are mentioned in a number of areas and fit a number of the requirements. Service Level Management is mentioned in both the service level management section and in the supplier management section.
When developing these procedures and standards that stretch across areas ensure you make the single procedure or standard meet all the individual requirements of the different sections wherever possible. This will ensure that you have a 'thin' service process environment that is not cluttered up with redundant and repetitive documentation.
Documentation Location
Wherever possible have your documentation accessible only via the company intranet. This will meet all the requirement for communicating the policies, processes, standards and procedures to the workforce and ensure that there is a single definitive source for the information. Having controlled hard copy documents is wasteful and EXPENSIVE and should be avoided at all costs!
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Last edited on Tue May 13th, 2008 12:25 pm by
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